Help! My password… Oh, wait—I can fix it myself now!

ITYM IT Services has enabled Self-Service Password Reset (SSPR) for all customers. This gives your organization greater control, convenience, and continuity. No more hassle when you forget your password—from now on, you can simply reset it yourself, securely and quickly.

✅ What is Self-Service Password Reset?

Self-Service Password Reset (SSPR) is a Microsoft 365 feature that allows users to reset their own passwords—without needing IT assistance. Through a secure online environment, you can verify your identity and set a new password anytime, anywhere.

🔧 How does it work?

1. Forgot your password?
   Don't panic. Click "Forgot your password?" on the Microsoft 365 sign-in screen.

2. Verify your identity at
   Answer your security questions, receive a text message or email, or use an authentication app.

3. Set a new password at
   . You'll be back up and running in just a few minutes—without having to submit a ticket to IT.

💡 What are the benefits of SSPR?

• 🔁 Always available – 24/7, even outside business hours

• ⏱️ Time savings – No waiting for IT support

• 🔐 Enhanced security – Thanks to multi-factor authentication

• 📉 Less pressure on the service desk – Fewer tickets, more focus on what matters

• 💼 More ownership – Users solve simple problems on their own

👨‍💼 Who is this available to?

SSPR is enabled by default for all of our customers' users with a Microsoft 365 environment via ITYM. We ensure that it is configured securely and that users know how it works.

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Want to learn more or need help?

📩 Do you have any questions or would you like to receive a quick guide for your team? Please contact our service desk at servicedesk@itym.nl —we’re happy to help.