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Onboarding Help Desk

Welcome to the ITYM Help Desk onboarding process. Below, we’ll guide you through how to use our help desk service. We’ve broken this down into a series of steps to help us understand your needs and your environment.

    Contact Information

    Services

    Applications

    Ticket History

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    How many end users are there in the AD?

    Support Window

    Is there a policy or protocol for incident management?

    Is there a policy or protocol for change management?

    Do you have a strategic plan for your application landscape?

    Do you have a local Active Directory (AD)?

    Is support management handled via RBAC-Delegated Partner (Office 365)?

    Will we become Device Admins?

    Are there any external applications involved?

    Is there an escalation procedure?

    Is there already an onboard schedule?

    Desired start date

    Other questions and comments